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At the scene of the accident obtain details of third parties names and
addresses, and the registration number of any vehicles involved. Also,
whenever possible, take down a note of the name and address of any witness
to the accident.
NEVER ADMIT LIABILITY TO ANYONE.
Most motor insurers operate a 24-hour helpline where they can take details
of the accident over the telephone and arrange for your vehicle to be
removed to an approved repairer, if necessary. Always have your Policy
Number to hand when contacting insurers direct, and please take a note
of their claim reference.
It is a condition of your policy that you notify your insurer of the
accident as soon as possible. You can do this either by phoning their
helpline or by notifying Stuart Alexander. If you are a Norwich Union,
Allianz Cornhill or Zurich Policyholder claims should always be advised
via the helpline number. All other Policyholders can complete a claim
form and submit it via Stuart Alexander. Any accident involving injury
needs to be reported to the Police.
Your insurers require that all accidents be reported to them, even where
there is no damage to your vehicle.
Any correspondence received from third parties, or their representatives,
should be forwarded immediately, unanswered, to your insurer/Stuart
Alexander for attention. Following the recent review of the judicial
system insurers only have a limited time to respond to third party correspondence,
so it is essential that this is done quickly.
Most insurers operate an Approved Repairer Scheme - details of which
will be provided via their helpline, or Stuart Alexander's Claims Dept.
Theft of a vehicle should be reported immediately to the Police and
as soon as possible to insurers. Make sure you keep a record of the
crime reference number. In most cases your insurers will wait a period
of up to six weeks to see if the vehicle is recovered, prior to making
a settlement offer.
The original Vehicle Registration Document (V5), MOT Certificate, purchase
receipt and details of any finance/lease agreement etc need to be passed
to insurers to enable them to set a value on the vehicle.
 Motor Vehicle Theft
Motor Vehicle Accident
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